Shipping Policy

Adove Jewellery ships across East Malaysia, West Malaysia and Singapore from Kuching, Sarawak. Every online order is packed in our signature Adove jewellery packaging and comes with a tracking number once dispatched.

Shipping rates & estimated delivery times

Destination Order Subtotal Shipping Fee Estimated Delivery Time
East Malaysia (Sarawak, Sabah & Labuan) RM69 and above Free Approx. 2–4 business days
East Malaysia (Sarawak, Sabah & Labuan) Below RM69 RM8 Approx. 2–4 business days
West Malaysia (Peninsular Malaysia) RM69 and above Free Approx. 2–4 business days
West Malaysia (Peninsular Malaysia) Below RM69 RM8 Approx. 2–4 business days
Singapore All orders RM48 Approx. 7–10 business days

Note: Shipping fees are calculated based on the order subtotal before taxes, discounts and non-refundable charges. Delivery timelines are approximate business days after dispatch and exclude weekends, public holidays and unforeseen courier delays.

Order processing & dispatch

  • Processing time: In-stock orders usually take 1–3 business days to be processed and packed by our team.
  • Backordered or made-to-order items: If a Malaysian order contains both in-stock and backordered/made-to-order items, we may ship the available items first so you receive them sooner.
  • International shipping outside Malaysia & Singapore: Please contact our Customer Care team for a shipping quote. International deliveries outside Malaysia and Singapore may be subject to local customs duties and taxes payable by the recipient upon delivery.

Tracking your order

Once your order is packed and ready for dispatch, we will email you a tracking number. You can also log in to your Adove account at adovejewellery.com (or create an account using the same email address used at checkout) and view My Orders to check your status. Please allow a few hours—or until the next business day for weekend dispatches—for the courier to scan and update your tracking link.

Address changes, modifications & damaged parcels

  • Order changes: If you need to update your shipping address or modify an order, please contact us within 24 hours of placing your order at adoveco.official@gmail.com or on WhatsApp at 013-816 1599.
  • Engraved items: Once an order for an engraved item has been placed, it cannot be cancelled or modified.
  • Wrong, missing or damaged items: If an item arrives damaged, defective or incorrect, please contact our Customer Care team immediately with your order number and photos so we can assist you under our Return & Exchange Policy.

Shopping in Kuching? Visit our outlets

Prefer to shop or try sizes in person? Visit our Kuching stores, open daily from 10am to 10pm:

Frequently asked questions

How much is shipping within Malaysia?

Shipping across both East Malaysia and West Malaysia is free on orders of RM69 and above, and RM8 on orders below RM69.

How long does delivery take in Malaysia and Singapore?

After 1–3 business days for order processing, delivery takes approximately 2–4 business days within East and West Malaysia, and 7–10 business days to Singapore (RM48 shipping fee).

How do I track my Adove Jewellery order?

You will receive a confirmation email with your tracking number as soon as your order is packed. You can also check your order status anytime under "My Orders" by logging into your Adove account with your checkout email address.

Can I change my shipping address after ordering?

Contact us within 24 hours of placing your order via WhatsApp (013-816 1599) or email (adoveco.official@gmail.com) if you need to update your shipping address. Please note that engraved orders cannot be modified or cancelled once placed.