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Order & Shipping
How much does shipping cost, and when can I expect my delivery?
Quick note!
The indicated shipping timeline is an approximate number of days for delivery, excluding weekends, holidays, and unforeseeable courier delays (weather, volume, traffic, etc.).
Delivery may be delayed if a change of delivery option was requested by the customer.
If your order includes in-stock, shipping later, and/or made-to-order items, the dispatch date may change. Please check the dates indicated during checkout and on your confirmation email.
The shipping fee is based on the subtotal before taxes, discounts, and non-refundable charges.
Please contact us for shipping fee quotation for deliveries outside of Malaysia and Singapore.
Deliveries outside of Malaysia and Singapore may be subject to additional customs duties and service fees. Please contact your local customs office for more information. Please note that Adove cannot reimburse you for any duties and taxes paid upon delivery.
The indicated shipping timeline is an approximate number of days for delivery, excluding weekends, holidays, and unforeseeable courier delays (weather, volume, traffic, etc.).
Delivery may be delayed if a change of delivery option was requested by the customer.
If your order includes in-stock, shipping later, and/or made-to-order items, the dispatch date may change. Please check the dates indicated during checkout and on your confirmation email.
The shipping fee is based on the subtotal before taxes, discounts, and non-refundable charges.
| Shipping Information | |||
|---|---|---|---|
| Location | Order Total | Shipping Fee | Delivery Time |
| East Malaysia | RM69 and above | Free | 1-3 days |
| RM69 and below | RM8 | 1-3 days | |
| West Malaysia | RM69 and above | Free | 2-4 days |
| RM69 and below | RM8 | 2-4 days | |
| Singapore | N/A | RM48 | 7-10 days |
Please contact us for shipping fee quotation for deliveries outside of Malaysia and Singapore.
Deliveries outside of Malaysia and Singapore may be subject to additional customs duties and service fees. Please contact your local customs office for more information. Please note that Adove cannot reimburse you for any duties and taxes paid upon delivery.
How do I track my order?
Already have an account?
Great! Simply log in to your Adove website account and go to "My Orders" to check the status of your order. Once your order is packed and prepared for shipping, you will receive an email with a tracking number. This tracking number will allow you to keep track of your order as it makes its way to you.
Don't have an account yet?
No problem! You can easily create an account using the same email address you used to place your order. Your order will then appear under "My Orders" once you have created an account. As soon as your order is packed, the tracking number will be automatically sent to you. Please note that it may take a few hours for the courier to pick up the package and scan it into the system. If your order was packed on a weekend, the tracking information will be updated on the next available business day.
| Status | What does it mean? |
|---|---|
| Processing | Your order is currently being processed by our team. If all items in your order are in stock, it usually takes 1-3 business days to complete the processing. |
| Shipped | Great news! Your order has been packed and is now in transit to you. Please note that it may take some time for the tracking information to be updated in the courier's system to show the current status and movement of your package. |
| Partial | It seems that your order includes a backordered or made-to-order item. To ensure you receive your available items as soon as possible (applies to Malaysia only), we have shipped them separately. |
How can I update or modify my order, including the shipping address?
If you require any modifications to your order, such as cancellations, adjustments, or changes to the shipping address, please contact us within 24 hours of placing your order. Please keep in mind that our team strives to process and dispatch orders promptly, which may limit our ability to accommodate cancellation or modification requests.
Please note that for engraved items, once an order has been placed, we are unable to cancel or make updates to the order.
My order is delayed, when can I expect to receive it?
If your order is not processed by the estimated shipping date, our Customer Care team will contact you with an update within 24-48 hours. Please keep an eye on your email or Whatsapp for any messages from us. We understand the importance of keeping you informed, especially during busy periods, and we appreciate your patience. If you have any questions, please don't hesitate to reach out to us via Live Chat, email (adoveco.official@gmail.com), or Whatsapp (+60138161599).
What if I received a wrong item or an item is missing?
We sincerely apologize for the inconvenience. Please reach out to our Customer Care team for assistance. You can find the contact details on our Contact Us page.
How will my jewellery be packed?
All orders will be shipped in our signature packaging. You can make additional requests at the checkout.
Warranty Policy
Warranty Policy
Warranty Coverage:
1.1 Adove Jewellery offers a warranty that covers manufacturing defects in materials and workmanship for a period of 30 Days from the date of purchase or received (online).
Warranty Claims:
2.1. To make a warranty claim, please contact our Customer Care team within the warranty period. Provide details of the issue, your purchase information, and any supporting documentation or photographs, if applicable.
2.2. Our Customer Care team will guide you through the warranty claim process, which may include requesting additional information, returning the product, or arranging for an inspection.
Warranty Exclusions:
3.1. The warranty does not cover:
-Damage resulting from accidents, misuse, or improper care of the product.
-Normal wear and tear, including scratches, tarnishing, or fading due to regular use.
-Modifications or alterations made to the product by anyone other than Adove Jewellery.
-Damage caused by non-compliance with care instructions provided with the product.
3.2. Adove Jewellery reserves the right to determine, at its sole discretion, whether a warranty claim is eligible for coverage based on the above exclusions.
Warranty Resolution:
4.1. If the warranty claim is approved, Adove Jewellery will, at its discretion:
-Repair the product.
-Replace the product with an identical or similar item of equal value.
-Provide a store credit for the original purchase amount.
-Convert the original purchase amount to store credit. Unfortunately, we do not offer cash refunds.
4.2. If a replacement product is provided, the warranty coverage for the replacement item will be the remaining balance of the original warranty period.
Limitation of Liability:
5.1. Adove Jewellery's liability under this warranty is limited solely to the repair, replacement, or store credit as outlined in section 4.
5.2. Adove Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, even if advised of the possibility of such damages.
1.1 Adove Jewellery offers a warranty that covers manufacturing defects in materials and workmanship for a period of 30 Days from the date of purchase or received (online).
Warranty Claims:
2.1. To make a warranty claim, please contact our Customer Care team within the warranty period. Provide details of the issue, your purchase information, and any supporting documentation or photographs, if applicable.
2.2. Our Customer Care team will guide you through the warranty claim process, which may include requesting additional information, returning the product, or arranging for an inspection.
Warranty Exclusions:
3.1. The warranty does not cover:
-Damage resulting from accidents, misuse, or improper care of the product.
-Normal wear and tear, including scratches, tarnishing, or fading due to regular use.
-Modifications or alterations made to the product by anyone other than Adove Jewellery.
-Damage caused by non-compliance with care instructions provided with the product.
3.2. Adove Jewellery reserves the right to determine, at its sole discretion, whether a warranty claim is eligible for coverage based on the above exclusions.
Warranty Resolution:
4.1. If the warranty claim is approved, Adove Jewellery will, at its discretion:
-Repair the product.
-Replace the product with an identical or similar item of equal value.
-Provide a store credit for the original purchase amount.
-Convert the original purchase amount to store credit. Unfortunately, we do not offer cash refunds.
4.2. If a replacement product is provided, the warranty coverage for the replacement item will be the remaining balance of the original warranty period.
Limitation of Liability:
5.1. Adove Jewellery's liability under this warranty is limited solely to the repair, replacement, or store credit as outlined in section 4.
5.2. Adove Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, even if advised of the possibility of such damages.
We don't Re-sell Returned Items
At Adove, safety is one of our fundamental values.
For health, hygiene, and safety considerations, we have a strict policy that any items returned to us will not be resold. Instead, all returned items are responsibly recycled.
We take pride in providing our customers with a sense of security when they purchase products from our shelves. Rest assured that all products customers buy from us have never left the store, ensuring their safety and quality.
For health, hygiene, and safety considerations, we have a strict policy that any items returned to us will not be resold. Instead, all returned items are responsibly recycled.
We take pride in providing our customers with a sense of security when they purchase products from our shelves. Rest assured that all products customers buy from us have never left the store, ensuring their safety and quality.
What if my warranty period is over?
If your warranty period is over, we are still here to assist you.
Our Customer Care team will be happy to help address any concerns or issues you may have with your product, even if it falls outside the warranty period. While we may not be able to offer warranty-related resolutions, we can explore other options to support you with repairs or alternative solutions, depending on the situation.
Feel free to reach out to our Customer Careteam, and we'll do our best to assist you and ensure your satisfaction with our products.
Our Customer Care team will be happy to help address any concerns or issues you may have with your product, even if it falls outside the warranty period. While we may not be able to offer warranty-related resolutions, we can explore other options to support you with repairs or alternative solutions, depending on the situation.
Feel free to reach out to our Customer Careteam, and we'll do our best to assist you and ensure your satisfaction with our products.
Return & Exchange
Eligibility
Warranty Coverage:
1.1 Adove Jewellery offers a warranty that covers manufacturing defects in materials and workmanship for a period of Six (6) months from the date of purchase.
Warranty Claims:
2.1. To make a warranty claim, please contact our Customer Care team within the warranty period. Provide details of the issue, your purchase information, and any supporting documentation or photographs, if applicable.
2.2. Our Customer Care team will guide you through the warranty claim process, which may include requesting additional information, returning the product, or arranging for an inspection.
Warranty Exclusions:
3.1. The warranty does not cover:
-Damage resulting from accidents, misuse, or improper care of the product.
-Normal wear and tear, including scratches, tarnishing, or fading due to regular use.
-Modifications or alterations made to the product by anyone other than Adove Jewellery.
-Damage caused by non-compliance with care instructions provided with the product.
3.2. Adove Jewellery reserves the right to determine, at its sole discretion, whether a warranty claim is eligible for coverage based on the above exclusions.
Warranty Resolution:
4.1. If the warranty claim is approved, Adove Jewellery will, at its discretion:
-Repair the product.
-Replace the product with an identical or similar item of equal value.
-Provide a store credit for the original purchase amount.
-Convert the original purchase amount to store credit. Unfortunately, we do not offer cash refunds.
4.2. If a replacement product is provided, the warranty coverage for the replacement item will be the remaining balance of the original warranty period.
Limitation of Liability:
5.1. Adove Jewellery's liability under this warranty is limited solely to the repair, replacement, or store credit as outlined in section 4.
5.2. Adove Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, even if advised of the possibility of such damages.
1.1 Adove Jewellery offers a warranty that covers manufacturing defects in materials and workmanship for a period of Six (6) months from the date of purchase.
Warranty Claims:
2.1. To make a warranty claim, please contact our Customer Care team within the warranty period. Provide details of the issue, your purchase information, and any supporting documentation or photographs, if applicable.
2.2. Our Customer Care team will guide you through the warranty claim process, which may include requesting additional information, returning the product, or arranging for an inspection.
Warranty Exclusions:
3.1. The warranty does not cover:
-Damage resulting from accidents, misuse, or improper care of the product.
-Normal wear and tear, including scratches, tarnishing, or fading due to regular use.
-Modifications or alterations made to the product by anyone other than Adove Jewellery.
-Damage caused by non-compliance with care instructions provided with the product.
3.2. Adove Jewellery reserves the right to determine, at its sole discretion, whether a warranty claim is eligible for coverage based on the above exclusions.
Warranty Resolution:
4.1. If the warranty claim is approved, Adove Jewellery will, at its discretion:
-Repair the product.
-Replace the product with an identical or similar item of equal value.
-Provide a store credit for the original purchase amount.
-Convert the original purchase amount to store credit. Unfortunately, we do not offer cash refunds.
4.2. If a replacement product is provided, the warranty coverage for the replacement item will be the remaining balance of the original warranty period.
Limitation of Liability:
5.1. Adove Jewellery's liability under this warranty is limited solely to the repair, replacement, or store credit as outlined in section 4.
5.2. Adove Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, even if advised of the possibility of such damages.
Return & Refund
To return a faulty item covered by our warranty: Please follow the warranty claim process outlined in our Warranty Policy.
To initiate a size exchange or gift exchange: Please contact our Customer Care team. Provide your order details and specify the desired exchange item.
Once approved: Our Customer Care team will guide you through the return process for size or gift exchanges, including instructions on returning the item. You will be responsible for the return shipping costs.
All returns must be: Received in their original condition, unworn, and accompanied by the original proof of purchase and Jewellery packaging.
For eligible returns: There will be no cash refund. We offer replacements for faulty items or the option to change to store credit, which can be used for future purchases.
To initiate a size exchange or gift exchange: Please contact our Customer Care team. Provide your order details and specify the desired exchange item.
Once approved: Our Customer Care team will guide you through the return process for size or gift exchanges, including instructions on returning the item. You will be responsible for the return shipping costs.
All returns must be: Received in their original condition, unworn, and accompanied by the original proof of purchase and Jewellery packaging.
For eligible returns: There will be no cash refund. We offer replacements for faulty items or the option to change to store credit, which can be used for future purchases.
Non-Returnable and Non-Exchangeable Items
For health and hygiene reasons: Earrings (for pierced ears) are non-returnable and non-exchangeable unless they arrive damaged or defective.
Engraved items: Engraved items are non-returnable and non-exchangeable unless they arrive damaged or defective.
Engraved items: Engraved items are non-returnable and non-exchangeable unless they arrive damaged or defective.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item: Please contact our Customer Care team immediately. Provide details of the issue and include supporting photographs, if applicable.
Our Customer Care team will: Assist you in resolving the issue by providing a replacement, arranging for a repair, or offering a refund in store credit, depending on the circumstances.
Our Customer Care team will: Assist you in resolving the issue by providing a replacement, arranging for a repair, or offering a refund in store credit, depending on the circumstances.
