Thank you for choosing Adove Jewellery. We take pride in providing high-quality products and want to ensure your complete satisfaction. This Warranty Policy outlines the terms and conditions related to the warranty coverage of our jewellery products
WARRANTY
Warranty Policy
Warranty Coverage:
1.1 Adove Jewellery offers a warranty that covers manufacturing defects in materials and workmanship for a period of 6 (six) month from the date of purchase or received (online).
Warranty Claims:
2.1. To make a warranty claim, please contact our Customer Care team within the warranty period. Provide details of the issue, your purchase information, and any supporting documentation or photographs, if applicable.
2.2. Our Customer Care team will guide you through the warranty claim process, which may include requesting additional information, returning the product, or arranging for an inspection.
Warranty Exclusions:
3.1. The warranty does not cover:
-Damage resulting from accidents, misuse, or improper care of the product.
-Normal wear and tear, including scratches, tarnishing, or fading due to regular use.
-Modifications or alterations made to the product by anyone other than Adove Jewellery.
-Damage caused by non-compliance with care instructions provided with the product.
3.2. Adove Jewellery reserves the right to determine, at its sole discretion, whether a warranty claim is eligible for coverage based on the above exclusions.
Warranty Resolution:
4.1. If the warranty claim is approved, Adove Jewellery will, at its discretion:
-Repair the product.
-Replace the product with an identical or similar item of equal value.
-Provide a store credit for the original purchase amount.
-Convert the original purchase amount to store credit. Unfortunately, we do not offer cash refunds.
4.2. If a replacement product is provided, the warranty coverage for the replacement item will be the remaining balance of the original warranty period.
Limitation of Liability:
5.1. Adove Jewellery's liability under this warranty is limited solely to the repair, replacement, or store credit as outlined in section 4.
5.2. Adove Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, even if advised of the possibility of such damages.
1.1 Adove Jewellery offers a warranty that covers manufacturing defects in materials and workmanship for a period of 6 (six) month from the date of purchase or received (online).
Warranty Claims:
2.1. To make a warranty claim, please contact our Customer Care team within the warranty period. Provide details of the issue, your purchase information, and any supporting documentation or photographs, if applicable.
2.2. Our Customer Care team will guide you through the warranty claim process, which may include requesting additional information, returning the product, or arranging for an inspection.
Warranty Exclusions:
3.1. The warranty does not cover:
-Damage resulting from accidents, misuse, or improper care of the product.
-Normal wear and tear, including scratches, tarnishing, or fading due to regular use.
-Modifications or alterations made to the product by anyone other than Adove Jewellery.
-Damage caused by non-compliance with care instructions provided with the product.
3.2. Adove Jewellery reserves the right to determine, at its sole discretion, whether a warranty claim is eligible for coverage based on the above exclusions.
Warranty Resolution:
4.1. If the warranty claim is approved, Adove Jewellery will, at its discretion:
-Repair the product.
-Replace the product with an identical or similar item of equal value.
-Provide a store credit for the original purchase amount.
-Convert the original purchase amount to store credit. Unfortunately, we do not offer cash refunds.
4.2. If a replacement product is provided, the warranty coverage for the replacement item will be the remaining balance of the original warranty period.
Limitation of Liability:
5.1. Adove Jewellery's liability under this warranty is limited solely to the repair, replacement, or store credit as outlined in section 4.
5.2. Adove Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, even if advised of the possibility of such damages.
We don't Re-sell Returned Items
At Adove, safety is one of our fundamental values.
For health, hygiene, and safety considerations, we have a strict policy that any items returned to us will not be resold. Instead, all returned items are responsibly recycled.
We take pride in providing our customers with a sense of security when they purchase products from our shelves. Rest assured that all products customers buy from us have never left the store, ensuring their safety and quality.
For health, hygiene, and safety considerations, we have a strict policy that any items returned to us will not be resold. Instead, all returned items are responsibly recycled.
We take pride in providing our customers with a sense of security when they purchase products from our shelves. Rest assured that all products customers buy from us have never left the store, ensuring their safety and quality.
What if my warranty period is over?
If your warranty period is over, we are still here to assist you.
Our Customer Care team will be happy to help address any concerns or issues you may have with your product, even if it falls outside the warranty period. While we may not be able to offer warranty-related resolutions, we can explore other options to support you with repairs or alternative solutions, depending on the situation.
Feel free to reach out to our Customer Careteam, and we'll do our best to assist you and ensure your satisfaction with our products.
Our Customer Care team will be happy to help address any concerns or issues you may have with your product, even if it falls outside the warranty period. While we may not be able to offer warranty-related resolutions, we can explore other options to support you with repairs or alternative solutions, depending on the situation.
Feel free to reach out to our Customer Careteam, and we'll do our best to assist you and ensure your satisfaction with our products.
