Thank you for choosing Adove Jewellery. We strive to provide you with the finest quality jewellery and exceptional customer service. In the event that you are not completely satisfied with your purchase, please review our Return and Exchanges Policy below.
RETURN & EXCHANGE
Eligibility
Warranty Coverage:
1.1 Adove Jewellery offers a warranty that covers manufacturing defects in materials and workmanship for a period of Six (6) months from the date of purchase.
Warranty Claims:
2.1. To make a warranty claim, please contact our Customer Care team within the warranty period. Provide details of the issue, your purchase information, and any supporting documentation or photographs, if applicable.
2.2. Our Customer Care team will guide you through the warranty claim process, which may include requesting additional information, returning the product, or arranging for an inspection.
Warranty Exclusions:
3.1. The warranty does not cover:
-Damage resulting from accidents, misuse, or improper care of the product.
-Normal wear and tear, including scratches, tarnishing, or fading due to regular use.
-Modifications or alterations made to the product by anyone other than Adove Jewellery.
-Damage caused by non-compliance with care instructions provided with the product.
3.2. Adove Jewellery reserves the right to determine, at its sole discretion, whether a warranty claim is eligible for coverage based on the above exclusions.
Warranty Resolution:
4.1. If the warranty claim is approved, Adove Jewellery will, at its discretion:
-Repair the product.
-Replace the product with an identical or similar item of equal value.
-Provide a store credit for the original purchase amount.
-Convert the original purchase amount to store credit. Unfortunately, we do not offer cash refunds.
4.2. If a replacement product is provided, the warranty coverage for the replacement item will be the remaining balance of the original warranty period.
Limitation of Liability:
5.1. Adove Jewellery's liability under this warranty is limited solely to the repair, replacement, or store credit as outlined in section 4.
5.2. Adove Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, even if advised of the possibility of such damages.
1.1 Adove Jewellery offers a warranty that covers manufacturing defects in materials and workmanship for a period of Six (6) months from the date of purchase.
Warranty Claims:
2.1. To make a warranty claim, please contact our Customer Care team within the warranty period. Provide details of the issue, your purchase information, and any supporting documentation or photographs, if applicable.
2.2. Our Customer Care team will guide you through the warranty claim process, which may include requesting additional information, returning the product, or arranging for an inspection.
Warranty Exclusions:
3.1. The warranty does not cover:
-Damage resulting from accidents, misuse, or improper care of the product.
-Normal wear and tear, including scratches, tarnishing, or fading due to regular use.
-Modifications or alterations made to the product by anyone other than Adove Jewellery.
-Damage caused by non-compliance with care instructions provided with the product.
3.2. Adove Jewellery reserves the right to determine, at its sole discretion, whether a warranty claim is eligible for coverage based on the above exclusions.
Warranty Resolution:
4.1. If the warranty claim is approved, Adove Jewellery will, at its discretion:
-Repair the product.
-Replace the product with an identical or similar item of equal value.
-Provide a store credit for the original purchase amount.
-Convert the original purchase amount to store credit. Unfortunately, we do not offer cash refunds.
4.2. If a replacement product is provided, the warranty coverage for the replacement item will be the remaining balance of the original warranty period.
Limitation of Liability:
5.1. Adove Jewellery's liability under this warranty is limited solely to the repair, replacement, or store credit as outlined in section 4.
5.2. Adove Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, even if advised of the possibility of such damages.
Return & Refund
To return a faulty item covered by our warranty: Please follow the warranty claim process outlined in our Warranty Policy.
To initiate a size exchange or gift exchange: Please contact our Customer Care team. Provide your order details and specify the desired exchange item.
Once approved: Our Customer Care team will guide you through the return process for size or gift exchanges, including instructions on returning the item. You will be responsible for the return shipping costs.
All returns must be: Received in their original condition, unworn, and accompanied by the original proof of purchase and Jewellery packaging.
For eligible returns: There will be no cash refund. We offer replacements for faulty items or the option to change to store credit, which can be used for future purchases.
To initiate a size exchange or gift exchange: Please contact our Customer Care team. Provide your order details and specify the desired exchange item.
Once approved: Our Customer Care team will guide you through the return process for size or gift exchanges, including instructions on returning the item. You will be responsible for the return shipping costs.
All returns must be: Received in their original condition, unworn, and accompanied by the original proof of purchase and Jewellery packaging.
For eligible returns: There will be no cash refund. We offer replacements for faulty items or the option to change to store credit, which can be used for future purchases.
Non-Returnable and Non-Exchangeable Items
For health and hygiene reasons: Earrings (for pierced ears) are non-returnable and non-exchangeable unless they arrive damaged or defective.
Engraved items: Engraved items are non-returnable and non-exchangeable unless they arrive damaged or defective.
Engraved items: Engraved items are non-returnable and non-exchangeable unless they arrive damaged or defective.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item: Please contact our Customer Care team immediately. Provide details of the issue and include supporting photographs, if applicable.
Our Customer Care team will: Assist you in resolving the issue by providing a replacement, arranging for a repair, or offering a refund in store credit, depending on the circumstances.
Our Customer Care team will: Assist you in resolving the issue by providing a replacement, arranging for a repair, or offering a refund in store credit, depending on the circumstances.
